Shipping Policy

1. Shipping Rates

We offer simple, transparent shipping pricing for all South African orders:

Free shipping is automatically applied at checkout for qualifying orders. No discount code needed.

2. Delivery Timeframes

We currently ship to all major cities and towns across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, and surrounding areas.

• Major metros (JHB, CPT, DBN, PTA): 8–11 business days
• Regional towns & outlying areas: 10–14 business days

3. Order Processing

Orders are processed within 1–2 business days of receiving cleared payment. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is dispatched, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to become active.

4. Order Tracking

All Scentiks™ orders are shipped with a traceable courier service. You will receive:

• A dispatch confirmation email once your order leaves our facility
• A tracking number to monitor your delivery in real time

If you have not received tracking details within 3 business days of placing your order, please contact us at scentiks@gmail.com

5. Courier Partners

We work with reputable South African courier services to ensure your order arrives safely and on time. Our fulfilment partners may change from time to time, but we always prioritise reliable, trackable delivery.

6. Delivery Address

Please ensure your delivery address is complete and accurate at checkout. Scentiks™ is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete addresses provided by the customer
• An unattended delivery location
• Refusal to accept delivery

If you need to update your delivery address after placing an order, contact us immediately at scentiks@gmail.com Address changes can only be made before dispatch.

7. Delayed or Lost Parcels

While rare, courier delays do occasionally occur. If your order has not arrived within 14 business days of your dispatch notification, please contact us and we will investigate with our courier partner on your behalf.

In the event that a parcel is confirmed lost in transit, we will offer you a full replacement or refund at no cost to you.

8. Damaged Parcels on Arrival

If your parcel arrives visibly damaged, please:

• Take photos of the outer packaging and damaged contents immediately
• Email us at scentiks@gmail.com with your order number and photos within 48 hours of receipt

We will arrange a replacement or refund promptly. See our Refund Policy for full details.

9. International Shipping

We currently only ship within South Africa. International shipping is not available at this time. If you are based outside South Africa and would like to enquire about ordering, please contact us at scentiks@gmail.com

10. Contact Us

For any shipping-related queries:

• Email: scentiks@gmail.com
• Contact page: scentiks.co.za/pages/contact
• Response time: Within 2 business days