Privacy policy

Privacy Policy

 

1. Who We Are

Scentiks™ is a South African aromatherapy brand operating at scentiks.co.za. We sell natural wooden diffusers and essential oils across South Africa. References to "we", "us", or "our" in this policy refer to Scentiks™.

For any privacy-related questions, contact us at: scentiks@gmail.com

2. Information We Collect

We collect personal information when you place an order, create an account, contact us, or browse our website. This includes:

  • Identity & contact details: Your name, email address, phone number, and delivery address
  • Order information: Products purchased, order history, and payment confirmation details
  • Payment data: We do not store card details — payments are processed securely by Shopify Payments and other PCI-compliant processors
  • Device & browsing data: IP address, browser type, pages visited, time on site, referral source
  • Communications: Any messages or enquiries you send us

3. How We Use Your Information

We use your personal information only for legitimate purposes, including:

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates, and tracking information
  • Responding to your questions and customer service enquiries
  • Sending marketing emails (only with your consent — you may unsubscribe at any time)
  • Improving our website, products, and customer experience
  • Complying with our legal obligations under South African law

4. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information on the following lawful grounds:

  • Contract performance: To fulfil orders you have placed with us
  • Legitimate interest: To improve our website and prevent fraud
  • Consent: For marketing emails and cookies (which you may withdraw at any time)
  • Legal obligation: Where required by South African law

5. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties who assist us in running our business, under strict confidentiality obligations:

  • Shopify: Our ecommerce platform (stores and processes order data)
  • Courier partners: To deliver your order (name, address, phone number only)
  • Email marketing tools: Such as Klaviyo or Mailchimp, for transactional and promotional emails
  • Payment processors: To process payments securely
  • Google Analytics: For anonymous website traffic analysis

We may also disclose your information where required by law or to protect our rights.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and analyse site usage. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by South African law. Order records are typically kept for 5 years for tax and accounting purposes. You may request deletion of your data at any time (subject to our legal obligations).

8. Your Rights Under POPIA

As a South African data subject, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (where legally permissible)
  • Object to the processing of your information for direct marketing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg

To exercise any of these rights, email us at scentiks@gmail.com and we will respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which is PCI-DSS compliant and uses SSL encryption for all data transmission.

10. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out: